We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer to return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. We are also unable to accept returns of wine that was damaged due to adverse weather conditions during shipment, or of wine ordered in error. Please send an email to info@40knots.com to arrange for the return of corked or flawed product.
Once the wine is received, we will refund your credit card account for the cost of the wine, less shipping and handling. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges. Please contact the tasting room at (855) 941-8810 for return instructions.
Note: A 15% restocking fee will be applied to all cancelled orders that were cancelled during transport and before receipt.
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